The Everyday Kennel Staffer and the Extraordinary Ordinary Work

Encina Veterinary Hospital is composed of over 70 employees among multiple teams; Doctors, Interns, Administration, Client Services, Doctor Assistants, Patient Care and Kennel Assistants. Alicia Pickard is one of the team members on the Kennel Assistant team and her wide range of skills and duties are priceless to Encina. Below you will find a piece co-written by Alicia, giving you an insider’s look into the team that is always ready to help in one way or another.

Alicia, a Kennel Assistant at Encina Veterinary Hospital in Walnut Creek, helps keep a patient calm and still during a bandage change


    As the first kennel assistant to appear each morning at Encina, I’m right on top of my game. I always like to see what’s up for the day first before I begin any task. Once I’ve looked at what the day holds for EVH, I look to the boarders (pets who stay with us for medical boarding while their human is out of town or unable to care for them at the moment) as they are usually the most enthusiastic when asking for some attention and love. First, I feed our medical boarders, supply them with fresh water, clean their kennels and give them clean fresh bedding, dispense and give them their appropriate medications , walk the dogs and spend some time snuggling each of them. Then I make my way to our in house blood donor cats (we have two cats each year who live with us to provide blood to cat patients who may need it and once that year is up, we work VERY hard to find them loving homes that will spoil them silly!). As I take care of one, the other will start talking and purring because I’m the ‘lady who feeds them’ in their eyes. It’s rewarding to be greeted so nicely, even if you know that they’re just in it for the food. Depending on the situation, some boarders may take some extra time if I have to coax or encourage them to either eat or take their medications. This takes patience, a gentle touch and dedication as some pets may be out of their comfort zone while staying with us.

    Once the boarders and blood donor kitties have been taken care of, it’s time to turn on my talents (my favorite part of the day!). For a day, I could be a chef – we make a bland diet of chicken and rice when animals have had medical issues and need to revert to eating something light and easy on the stomach. Chicken is also used to encourage patients to eat their meals and tends to work great. I could be a dog walker; dogs have their own personal needs and sometimes they just need to stretch their legs, enjoy the outdoors, sniff around and have some time to themselves. I’m the person who keeps the treatment room clean; laundry, dirty patient food bowls, tables to floors to the kennels, anything I can reach I can clean. I’m the additional hands for technicians and doctors; count on me for holding a patient during a blood draw, chemotherapy treatment, echocardiograms and ultrasounds, x-rays, nail trims and everything in between. I am also often the person who comforts a pet while getting an injection or any other type of uncomfortable procedure. When I’m not cleaning, cooking, or being an extra set of hands, I help sterilize tools and put together surgical packs for upcoming surgeries. Throughout the day, I find myself utilizing many of my talents to better serve my team and the patients.

    Each day is a little different from the last which keeps me on my toes and ready for anything that the next day brings. The role of the kennel staffer is a broad spectrum of efforts that collected together makes us a strong part of the work force at EVH. I’m happy to be able to always say “yes” when it comes to helping my team!

Comments

  1. Bless you, Alicia. We appreciate your hard work.