Fear Free Veterinary Visits for Cats and Dogs

Encina Veterinary Hospital is committed to providing the very best customer service, and that includes keeping your pet cool, calm, and fear free, with each visit to us.

We’ve put together some tips to help you reduce the fear/stress your pet may have with visiting us:

*CATS:

  • Leave their carrier out in plain sight (for them to see and explore) a few days before the appointment with us; this will help the pet understand the carrier is okay, not necessarily associated with the veterinarian, and give them a chance to get use to it (extra tip: sometimes a dirty/worn shirt by you in the carrier can help keep the pet feeling safe in the carrier when in use).
  • You can also purchase FELIWAY (pheromones that help encourage pets to stay calm via plug in diffuser or spray), and use them at home before the appointment. (extra tip: you can spray FELIWAY on a towel or blanket, put it in the carrier, and this may help keep your cat calm while traveling in the carrier).
  • Bring a blanket or towel to cover the carrier with to help keep it dark for the pet and not overwhelm them with sights while driving in the car or waiting in the waiting room
  • A car ride with soothing, calm, music may also help keep your pet calm while traveling
  • If you don’t feel comfortable waiting in the lobby with your cat, give us a call when you arrive in the parking lot and we can check you in over the phone. When it’s time to get you in a room, the Doctor’s Assistant will come outside and let you know we’re ready.
  • We try to use exam rooms 6 and 7 primarily for cats as it’s farther away from the chaos of our pharmacy area and more removed from the lobby. Don’t hesitate to request one of these two rooms!

    ** SMALL DOG

  • Leave their carrier/leash out in plain sight (for them to see and explore) a few days before the appointment with us; this will help the pet understand the carrier/leash is okay, not necessarily associated with the veterinarian, and give them a chance to get use to it (extra tip: sometimes a dirty/worn shirt by you in the carrier can help keep the pet feeling safe in the carrier when in use).
  • You can also purchase ADAPIL (pheromones that help encourage pets to stay calm via plug in diffuser, collar, or spray), and use them at home before the appointment. (extra tip: you can spray ADAPIL on a towel or blanket, put it in the carrier, and this may help keep your pet calm while traveling in the carrier).
  • Bring a blanket or towel to cover the carrier with to help keep it dark for the pet and not overwhelm them with sights while driving in the car or waiting in the waiting room
  • A car ride with soothing, calm, music may also help keep your pet calm while traveling
  • If you don’t feel comfortable waiting in the lobby with your pup, give us a call when you arrive in the parking lot and we can check you in over the phone. When it’s time to get you in a room, the Doctor’s Assistant will come outside and let you know we’re ready.
  • You may choose to limit food intake before the appointment with us to help increase the effectiveness of treats while here with us. If you’re pup has some favorite treats, don’t hesitate to bring some with you!

    ** LARGE DOG

  • Leave their leash out in plain sight (for them to see and explore) a few days before the appointment with us; this will help the pet understand the leash is okay, not necessarily associated with the veterinarian, and give them a chance to get use to it (extra tip: sometimes a dirty/worn shirt/towel/blanket by you in the car can help keep the pet feeling safe due to familiar smells).
  • You can also purchase ADAPIL (pheromones that help encourage pets to stay calm via plug in diffuser, collar, or spray), and use them at home before the appointment. (extra tip: you can spray ADAPIL on a used/worn towel/blanket/shirt, and place this in the back of your car where your pup stays while you’re driving).
  • A car ride with soothing, calm, music may also help keep your pet calm while traveling
  • If you don’t feel comfortable waiting in the lobby with your pup, give us a call when you arrive in the parking lot and we can check you in over the phone. When it’s time to get you in a room, the Doctor’s Assistant will come outside and let you know we’re ready.
  • You may choose to limit food intake before the appointment with us to help increase the effectiveness of treats while here with us. If you’re pup has some favorite treats, don’t hesitate to bring some with you!

    If you have any questions or concerns – give us a call. We’re committed to providing you with the best care possible – including before you walk through our doors.

    We are the only 24 hour, 7 days a week veterinary emergency hospital in Walnut Creek, California: 925 937 5000