Trupanion Pet Insurance: Vet Direct Pay

Trupanion Medical Insurance can pay your veterinary bill in minutes

When your pet gets ill or injured, we want you to be able to focus on the health and well-being of your pet. Medical insurance can help you deal with unexpected veterinary expenses and provide your pet with the best medical care. Trupanion can cover a significant portion of your veterinary bill (up to 90% of eligible costs*) in minutes. With a Trupanion policy, our clients often pay only their part of the bill at checkout and leave the hospital without waiting for claim approvals and reimbursements. You can learn more about Trupanion coverage and direct payments at Trupanion.com/

Trupanion medical insurance for your pet

*Terms and conditions apply. Please see the policy for complete details at Trupanion.com/pet-insurance. **Trupanion will process the claim according to the terms of the policy. Actual claim payment may be different from the estimate you provided to your client. Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.

February – April 2018: Save 100% Off Dental Cleanings with Wellness Exam at Encina Veterinary Hospital

Dear Clients of Encina Veterinary Hospital.

It is very important that our pets get proper dental care. It is estimated that 85% of our pets will have periodontal disease by the time they are 3 years of age. Periodontal disease is a progressive disease of the supporting tissues surrounding teeth and the main cause of early tooth loss. In the early stages of periodontal disease, food particles combine with bacteria to form plaque on the teeth. Within days, minerals from saliva bond with the plaque to form tartar, a hard substance that adheres to the teeth. The bacteria will travel under the gums and cause gingivitis, which is inflammation of the gums. As the bacterial infection progresses the supporting tissue around the teeth become weakened, which leads to tooth loss.

The proper way to address your pet’s dental disease is to have a veterinarian perform a dental cleaning under general anesthesia. While a patient is anesthetized we have a breathing tube in place to provide gas anesthesia and oxygen, have intravenous fluids going into the patient during the entire procedure, have extensive monitoring equipment (EKG, pulse oximetry, blood pressure, capnograph) attached to the patient, and one anesthetist monitoring the patient under the supervision of the veterinarian. This allows the veterinarian to do a full examination of the teeth and supporting structures, and to take x rays of all the teeth to assess the roots and supporting bone. Following the evaluation, the veterinarian will remove the plaque and tartar from the teeth and clean below the gum line. It would not be possible to do this properly without the use of general anesthesia. Unless your pet needs extractions the final step is to polish the teeth.

The benefits of a proper dental cleaning are that the plaque and tartar can be removed from the teeth and below the gum line along with the bacteria that can lead to periodontal disease. It is important to know that gingivitis is reversible, but periodontal disease is not reversible. If you notice your pet has bad breath or their teeth have gingivitis or plaque/tartar it is not too soon to have your pet scheduled for a dental cleaning.

As a way of promoting dental health for our patients we are offering our clients a $100 discount on dental cleanings for each pet that is scheduled during February, March, and April 2018, with Dr. Aengus, Dr. Milauskas, or Dr. Rifat. All you have to do is give us a call at 925-937-5000, schedule your pet’s dental cleaning during the above months, and provide us with the dental cleaning coupon at the time you bring your pet in for the scheduled cleaning. You can find the coupon at the bottom of this email for convenience.

We look forward to seeing you in the coming months as we continue our partnership to provide your pets with the veterinary care they need to remain healthy.

Regards,
Dr. Peter Nurre
Medical Director

Welcome Dr. Nadia Rifat to Encina Veterinary Hospital!

This month we welcome back Dr. Nadia Rifat to Encina Veterinary Hospital in Walnut Creek, as another general practice doctor!


Nadia Rifat, DVM
Doctor of Veterinary Medicine

Education: Bachelor of Science from Purdue University 2007, Doctorate of Veterinary Medicine from University of California, Davis 2011

Professional Interests: preventative care, geriatric care, pain management

Personal Interests: anything and everything outdoors, including trail running, backpacking, skiing, and rock climbing; always including her rescue pup, Josie, if possible.

Professional Organizations: AVMA, CVMA, and CAVMRC (California Veterinary Medical Reserve Corps).



“Growing up, I was surrounded by a family of medical doctors and nurses, so it was not surprising that I would gravitate towards a career in medicine. My innate love of animals, and learning about the impact of the human animal bond, were what lead me towards a career in veterinary medicine rather than human medicine, a field in which I felt I could help animals and people alike.”

January – February 2018: Save 25% on Comprehensive Lab Panel with Wellness Exam at Encina Veterinary Hospital

Dear Clients of Encina Veterinary Hospital,

Encina Veterinary Hospital prides ourselves on providing the best possible care for our patients, and part of this includes the recommendation that each of our patients have regular wellness examinations, which allows us to detect medical conditions in the early stages. When we detect medical conditions in earlier stages it is more likely to be treated and resolved with less expense, less difficulty, and better success. It is all too often that we diagnose medical conditions in the late stages when our patients are very sick and need more intense treatment.

A wellness evaluation consists of your veterinarian taking a detailed history about your pet, performing a physical examination, and possibly performing diagnostic tests to evaluate for conditions not detected on a physical examination, such as kidney disease. If kidney disease is diagnosed in the early stage it can sometimes be treated by simply changing your pet’s diet. Whereas, if kidney disease is diagnosed in the late stages then treatment might consist of hospitalization with intravenous fluids and other supportive care measures before being discharged on multiple medications and often times a short survival time. This is one example of the value of wellness exams.

As a way of promoting the value of wellness exams we are excited to announce that we are making January and February our Wellness months. During these months (01/01/2018 – 02/28/2018) we are offering our clients a 25% discount on comprehensive laboratory panels that we perform on any of your pets. All that we require is that you have a wellness examination for your pet in the month of January or February and present the wellness laboratory panel coupon at that appointment. You can find the coupon at the bottom of this letter and you are able to either print the email or present the coupon to your doctor’s assistant on your smart phone.

We look forward to seeing you soon with your pets to start the new year thinking about the health and wellness of your furry family members.

Wishing you the best in 2018,
Dr. Peter Nurre
Medical Director


Leptospirosis – Deadly Bacteria in Wild Life Urine

When wild animals such as skunks, raccoons, coyotes, deer, and rodents urinate, they excrete bacteria in their urine – one of the bacteria found in their urine is called Leptospirosis. This bacteria is often times deadly to our beloved dogs. When dogs go to parks or on hikes and drink the random standing puddles of water, they get infected with this awful bacteria. Often times, the rain makes this more prevalent and helps spread this bacteria around – what looks like a typical puddle of rain water, may really have Leptospirosis in it.

Symptoms of infection include loss of appetite, vomiting, and diarrhea. Without treatment, dogs may suffer from kidney failure and pass away – time is of the essence and dogs need treatment as soon as possible.

Once a dog is infected, the dog may even spread the bacteria to other pets through their own urine and even humans too – yes, you read that right – YOU can get Leptospirosis (lepto) too!

Besides avoiding free standing water and puddles, the best way to protect your dog is to vaccinate them against the bacteria. You never know what that one random lick on a Saturday hike with your pup may lead to – we recommend every dog owner to be safe by vaccinating their pet, and not sorry.

If you suspect your pet may have Leptospirosis/Lepto, please call us 24/7: 925 937 5000

CareCredit Financing for Veterinary Care


CareCredit knows pets are family too. That’s why they offer veterinary financing to help keep your most cherished family members in top shape, and why we accept it!

Whether you use it to cover annual expenses like preventative care check-ups or for unexpected costs like pet prescriptions and emergencies, the CareCredit healthcare credit card makes it easy to give your pets the care they need, when they need it.

Here are just some of the many small and large animal veterinary procedures you can use your CareCredit healthcare credit card for:

  • Annual check-ups
  • Spay and neutering
  • Teeth cleaning
  • Parasites
  • Medication
  • Diagnostics
  • Emergency services
  • Care of chronic pet diseases and conditions
  • Vaccinations
  • Microchipping
  • Pet Food and Nutrition
  • Surgical Procedures
  • Each of our departments – general, internal medicine, oncology, neurology, dentistry, surgery, emergency – including consult fees, diagnostics, treatments, etc

CareCredit.com/VetMed

Valentine’s Day Pet Dangers

Valentine’s Day is a day to celebrate love, but sometimes those festivities can turn dangerous for our pets. Here are some Valentine’s day treats that can harm our beloved pets:

  • Flowers: lilies, roses,
  • Treats: chocolate (besides the cocoa, ingredients like Xylitol, nuts, raisins, coffee, alcohol, marijuana, can cause further harm to your pets)
  • Alcohol
  • Medication: headache/hangover medications, erectile dysfunction meds, hormonal birth control

If you suspect your pet may have gotten into something they shouldn’t have, please call us asap – we’re open 24/7: 925 937 5000

Lost or Found Pet/Animal in Contra Costa County

So you’ve either found or lost a pet and don’t know what to do. We’ve put together this quick guide to help get you on the right path of finding your beloved pet or reuniting the furry friend with their human.


LOST PET
1) Post on Craigslist all the details: a photo, collar description, pet description, special needs, phone number to call/email address to email, reward if any, and the last place/time/date the pet was seen
                  https://sfbay.craigslist.org/search/laf

2) Post on Facebook: Fido Alert all the details: a photo, collar description, pet description, special needs, phone number to call/email address to email, reward if any, and the last place/time/date the pet was seen.
                  https://www.facebook.com/fidoalertca/posts/556819701146442

3) Post on your own Facebook, Instgram, Twitter, and other Social Media accounts

4) Create a lost pet poster; you can print and post these around town, deliver them to veterinary/pet related businesses in the area, put them on cars, etc
                  http://search.petfbi.org/lost-pet-flyer.aspx

5) Contact your local Animal Shelter and let them know your pet is missing. You can google COUNTY ANIMAL CONTROL +ZIP CODE to find your closest one. IE: COUNTY ANIMAL CONTROL 94598. Be sure you contact them DAILY regarding your lost pet!

6) Visit local animal businesses like shops, stores, grooming, and veterinary hospitals. Ask if they have seen your pet, and if you can leave a flier (step 4).

7) Don’t lose hope! Some pets return in hours, others in years. We always recommend microchipping your pet as a collar can be lost, but a microchip is forever.



FOUND PET

1) Call your local animal hospital and ask them to scan the pet for a microchip. If the pet has a microchip, the hospital can help you locate the owners right away.

2) Post on Craigslist some details: a not-so-detailed photo, pet description, phone number to call/email address to email, and where the pet was found. Consider having the owner verify something about the pet – a special patch of fur, collar description, etc – this way you know you are reuniting the pet with their rightful owner.
                  https://sfbay.craigslist.org/search/laf

3) Post on Facebook, Fido Alert: a not-so-detailed photo, pet description, phone number to call/email address to email, and where the pet was found. Consider having the owner verify something about the pet – a special patch of fur, collar description, etc – this way you know you are reuniting the pet with their rightful owner.
                  https://www.facebook.com/fidoalertca/posts/556819701146442

4) Post on your own Facebook, Instgram, Twitter, and other Social Media accounts

5) Contact your local Animal Shelter and let them know you found a pet; you can discuss with them if it’s best you bring the pet to them or keep it at your home until the owner is found. You can google COUNTY ANIMAL CONTROL +ZIP CODE to find your closest one. IE: COUNTY ANIMAL CONTROL 94598.

ADOPT ME: Meet “MAX”

Max was surrendered to us in late 2014 when his humans could no longer care for him. He’s a gorgeous tabby, 2008 model, neutered and about 11lbs. Max came to us with a urethral obstruction which means he needs to be on a special diet (wet food). Max is loving, sweet, gentle, kind, and LOVES humans. He doesn’t have the same feelings for animals, but we feel that if he were to be slowly integrated into a household, he would do well with others in the long run. Max is a gentle and shy soul and unfortunately the noises and smells here at EVH can be a bit overwhelming.

Max’s ideal home would be a quiet place, with no other pets. We think he would do great with someone enjoying their golden years and looking for a low maintenance furry friend.

If you are interested in meeting and possibly giving Max a happy life full of belly rubs and cuddles, please email ACSUTU@ENCINAVET.COM

thank you to Barbara of Share the Joy Photography (FACEBOOK / WEBSITE) for volunteering her time for Max

Fear Free Veterinary Visits for Cats and Dogs

Encina Veterinary Hospital is committed to providing the very best customer service, and that includes keeping your pet cool, calm, and fear free, with each visit to us.

We’ve put together some tips to help you reduce the fear/stress your pet may have with visiting us:

*CATS:

  • Leave their carrier out in plain sight (for them to see and explore) a few days before the appointment with us; this will help the pet understand the carrier is okay, not necessarily associated with the veterinarian, and give them a chance to get use to it (extra tip: sometimes a dirty/worn shirt by you in the carrier can help keep the pet feeling safe in the carrier when in use).
  • You can also purchase FELIWAY (pheromones that help encourage pets to stay calm via plug in diffuser or spray), and use them at home before the appointment. (extra tip: you can spray FELIWAY on a towel or blanket, put it in the carrier, and this may help keep your cat calm while traveling in the carrier).
  • Bring a blanket or towel to cover the carrier with to help keep it dark for the pet and not overwhelm them with sights while driving in the car or waiting in the waiting room
  • A car ride with soothing, calm, music may also help keep your pet calm while traveling
  • If you don’t feel comfortable waiting in the lobby with your cat, give us a call when you arrive in the parking lot and we can check you in over the phone. When it’s time to get you in a room, the Doctor’s Assistant will come outside and let you know we’re ready.
  • We try to use exam rooms 6 and 7 primarily for cats as it’s farther away from the chaos of our pharmacy area and more removed from the lobby. Don’t hesitate to request one of these two rooms!

    ** SMALL DOG

  • Leave their carrier/leash out in plain sight (for them to see and explore) a few days before the appointment with us; this will help the pet understand the carrier/leash is okay, not necessarily associated with the veterinarian, and give them a chance to get use to it (extra tip: sometimes a dirty/worn shirt by you in the carrier can help keep the pet feeling safe in the carrier when in use).
  • You can also purchase ADAPIL (pheromones that help encourage pets to stay calm via plug in diffuser, collar, or spray), and use them at home before the appointment. (extra tip: you can spray ADAPIL on a towel or blanket, put it in the carrier, and this may help keep your pet calm while traveling in the carrier).
  • Bring a blanket or towel to cover the carrier with to help keep it dark for the pet and not overwhelm them with sights while driving in the car or waiting in the waiting room
  • A car ride with soothing, calm, music may also help keep your pet calm while traveling
  • If you don’t feel comfortable waiting in the lobby with your pup, give us a call when you arrive in the parking lot and we can check you in over the phone. When it’s time to get you in a room, the Doctor’s Assistant will come outside and let you know we’re ready.
  • You may choose to limit food intake before the appointment with us to help increase the effectiveness of treats while here with us. If you’re pup has some favorite treats, don’t hesitate to bring some with you!

    ** LARGE DOG

  • Leave their leash out in plain sight (for them to see and explore) a few days before the appointment with us; this will help the pet understand the leash is okay, not necessarily associated with the veterinarian, and give them a chance to get use to it (extra tip: sometimes a dirty/worn shirt/towel/blanket by you in the car can help keep the pet feeling safe due to familiar smells).
  • You can also purchase ADAPIL (pheromones that help encourage pets to stay calm via plug in diffuser, collar, or spray), and use them at home before the appointment. (extra tip: you can spray ADAPIL on a used/worn towel/blanket/shirt, and place this in the back of your car where your pup stays while you’re driving).
  • A car ride with soothing, calm, music may also help keep your pet calm while traveling
  • If you don’t feel comfortable waiting in the lobby with your pup, give us a call when you arrive in the parking lot and we can check you in over the phone. When it’s time to get you in a room, the Doctor’s Assistant will come outside and let you know we’re ready.
  • You may choose to limit food intake before the appointment with us to help increase the effectiveness of treats while here with us. If you’re pup has some favorite treats, don’t hesitate to bring some with you!

    If you have any questions or concerns – give us a call. We’re committed to providing you with the best care possible – including before you walk through our doors.

    We are the only 24 hour, 7 days a week veterinary emergency hospital in Walnut Creek, California: 925 937 5000