What Our Clients Are Saying About Us

We’re very lucky to have such wonderful clients who love their pets unconditionally, through all phases of their pet’s life. Below you will find some very kind words our clients have said about the care they received , staff they encountered and doctors they worked with here at Encina Veterinary Hospital. We believe it’s important to share what our clients experience with us; take a look at what people are saying:

November 30th, 2011:
Dear Dr. Nurre,
     I sat down to write you a “thank you” note and I’m finding it very difficult to say what I feel. I don’t have the words to express how much Pascal means to me and then I realized that it’s okay because I think you know.
     Thinking and thinking and thinking – how can I possibly convey the flood of gratitude I feel for your incredibly generous offer to save Pascal’s life. You are in every way extraordinary special; both as a person and as a doctor!
     I normally don’t consider myself to be a lucky person but whenever I think about what happened last week, that’s the word that comes to me – lucky! I’m the luckiest person in the world to have miraculously had the good fortune to have Pascal in your care. This was a thanksgiving I will always remember. We will forever be thankful to you!
     I very best thing I could ever wish for you is that should you ever find yourself in the worst of situations, as I was, one that seems hopeless – the best thing that could happen to you is for there to be someone just like yourself, right there for you, like you were for us!
The words “thank you” don’t even begin to come close to how grateful we are, but please except them and know that they mean infinitely, so much more.

               Wishing you the very best!
                      Judy and Pascal

Pascal at home

September 16th, 2011:
Almost a year ago I brought my cat Charlie in to see Dr. Adamo. He was having seizures and Dr. Adamo, after an MRI and spinal tap was able to diagnose his problem. Thankfully it was a severe infection which was cured with three antibiotics. I brought him in to see Dr. Adamo after the medications were finished and he was given a clean bill of health. Charlie was so relaxed when he was there he jumped up on the bench and gave himself a bath! He had gained SO much weight (for the better) that he looked completely different! A couple of months later he got lost and it was through an idea from Encina (to put him on Craigslist) that he was found. Encina was able to e-mail the person who found him for me since my computer at work has too many firewalls. Less than an hour after that I was on my way to pick him up!!! I brought him in for a quick “check up” and Encina would not even charge me! I also had to bring in my 16-year old cat Tanya because of an abscess. I was seen quite quickly when I brought her in and she was back home with us very shortly. I know you guys took great care of her!!!

You guys are THE BEST!
Aileen H.

Charlie & Tanya

July 28th, 2011:
Last weekend I unfortunately had a reason to visit Encina Vet. I put the wrong flea medicine on our cat and she had a terrible reaction. My son called your office and they said to bring her in immediately. All of the staff members that I had interaction with were incredibly wonderful! I really want to thank all of you for taking such good care of my Cleo and for giving all of Contra Costa residents an option for emergency care. I have had to use emergency vet services in the past at another facility and was saddened to find that the payment was more important than the pet and that taking advantage of people that are in a vulnerable position seems to be the modus operandi. What a breath of fresh air you all bring to the words ”Emergency Veterinary Services” where the beloved pet is the main concern. I had no idea that you provided emergency vet care but you can rest assured that I will tell everyone I know about it. Take care and thanks again.

                    Sincerely,
                         Terri

July 24th, 2011:
Hello All,
     Lorelei and I want to express our sincere gratitude for the care you gave Sarge in his last days. We truly feel Dr Johnson was an angel who helped us through one of the most difficult periods of a person’s life. We could tell it was hard on him to have to keep delivering bad news. Our take was this was God’s way of telling us it was time to let Sarge be at peace. Our boy was quite a fighter with an indomitable spirit. He would have met every challenge, period. It was going to be too much to ask anyone to do that much fighting.
     Sarge was 12 1/2. Lorelei rescued him from the animal shelter in Calgary AB when he was 5 months old. He had two strikes against him when Lorelei brought him home and he had 12 great years with her.
     I was like the “step-dad”. Sarge came into my life 6 years ago. He and his “brother” Kato were my first ever pets. They made quite an impression to say the least.
When we were leaving I thanked Dr Johnson for the care, compassion, and dignity with the way you dealt with us an Sarge. We will never forget your kindness.

                    With heartfelt thanks,
                         Jamie, Lorelei, Kato, and Sarge

July 7th, 2011:
Dr. Nurre,
     I wanted to thank you and your staff for being so responsive and helpful. We had been in Concord less than 24 hrs, when I reached Nancy on the phone asking for an appt., she found a cancellation and got us in that afternoon. When we arrived at the clinic Samantha was wonderful, she put us at ease and made us feel welcome, she’s a great asset and a pretty good tour guide. Odin had been getting steadily worse as we traveled from Texas, and I was so upset to see him in pain, lethargic and w/ the many open sores that weren’t getting better and in fact were getting worse daily. He is back to being his attention seeking, bratty self, so I can see that he’s recovering at least for now.
     We brought the rest of our crew in later that afternoon just for nail trims and so they could start to familiarize themselves w/ your office, and again the staff was great for that also.

               Thanks again.
                    Tamicia

June 25th, 2011:
     I was in there just a little while ago with my daughter and her pet rat Oreo. I was choking back tears so I didn’t have a chance to properly thank you for relieving our Oreo of her pain and suffering. Today we called 16 vet offices and just when I was really discouraged and didn’t think I could make a call I called you #17 it’s always hard to have to say goodbye to an animal and out of the 16 offices we called yours was the only one willing to help our situation. We got a lot of “She’s just a rattie let her pass at home” and “We cannot negotiate pricing.” to my daughter she wasn’t just a rat she was her friend and I cannot thank you enough for what you did for us today. We will miss Oreo but we are at peace knowing she will not suffer any longer. Again, thank you.

               Thank You,
                    Ashley
www.ashleymcnamara.com

June 25th, 2011:
     From the bottom of our hearts, Richard and I want to thank all of you for your thoughtfulness and kind words towards us after Monty’s passing. Not only did you provide exceptional medical care, but the love you showered upon Monty meant so very much to us. This is a slideshow that I made as a special tribute to our much loved Monty. We will always think of him as our little hero. We hope you will find the time to watch it. After you open the album, please click on “Start Slideshow” and turn up your speakers. I hope the photos are in sync with the song.

               Affectionately,
                    Pauline

Click Here to view the album